We hope that you are happy with your purchase, however, it your purchase does not live up to your expectations or our standards and you are unsatisfied with any of the items in your order or any part of the delivery service from ByNature please contact us – either via info@bynature.vn, our website or +84 (0) 9341 88 041.

As we sell perishable goods, we ask that you – the customer – inspect the food once you have opened your delivery. If you are unhappy with the goods, please contact us immediately on + 84 (0) 93 41 88 041. We shall be happy to exchange or refund any item that has been damaged in transit.

If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect item.

We operate an open and honest policy at ByNature and will work our hardest to make sure we can accommodate and act on any problems or suggestions. We welcome any constructive feedback which can help us improve our products and service.