FAQ

Should I be concerned about food safety?

The simple answer is YES. Food safety is a growing problem in Vietnam. 

Most vegetables and fruits are grown and treated with pesticides and other agriculture chemicals. Many of these compounds have been linked to health problems such as hormonal imbalances and cancer. Water and air pollution is another challenge for farmers in many parts of Vietnam.

Meat, eggs and fish often contain alarmingly high level of antibiotic residue. Pigs and cows are given growth hormones to accelerate to time from birth to slaughter house.

At ByNature we guarantee that all our products are 100% free from pesticides, drugs, hormones and other health damaging additives.

Are your products organic?

Sometimes they are and sometimes they are not. Our organic products will say they are organic because they are truly certified. We do carry products which are not certified organic. However, they are in most cases following the same organic standards and procedures for growing, handling and packaging. We have chosen to carry these products in order to keep the cost to the customer lower while still providing the same benefits as their certified counterparts. We do NOT tolerate any kind of chemicals, antibiotics, hormones or other nasties in our products and yes we do test in independent foreign labs and do so often.

Do you test your products?

YES. We test products before they are welcomed to the ByNature family of products. We continue to do testing in independent labs on a regular basis. 

Please read more in this blog post.

Do you test the water?

YES. All our partner farms regularly test the water used for irrigation.

Do you test the soil?

YES. All our partner farms regularly test the soil for agriculture chemicals and heavy metals. We also work with farms that grow above ground in elevated beds or hydroponic systems.

How can I trust you?

ByNature is not only a business to us, it is our passion and lifestyle. We lived with young children in Asia and have a general concern for food safety. We want to share our safe to eat finds with our customers.

Where do you source your products?

Greens and Fruits – Our fresh produce comes from uniquely selected partner farms. The farms are located in various locations such as Don Duong, Ben Tre, Can Tho, Binh Phuoc, Dong Naiver and Dak Lak. All our partners share our passion for all-natural farming with focus on sustainability and high ethical standards. They only use natural fertilizers and stay completely away from agriculture chemicals. Water and soil are regularly tested to ensure that it is clean and safe.

Meat – Our meat is imported from Europe, Australia and New Zealand. We work with producers that value sustainable farming and animal welfare. The animals are fed a natural diet and are free range. Our meats are guaranteed free from antibiotics and growth hormones.

How do you find your farms?

Our partner farms are selected through a long and rigorous process. Building trust and long term relationships is essential. Values, methodology and standards are closely aligned. Quality assurance is done with regularly testing and independent, accredited  and foreign operated laboratories.

Meat – Our meat is imported from Europe, Australia and New Zealand. We work with producers that value sustainable farming and animal welfare. The animals are fed a natural diet and are free range. Our meats are guaranteed free from antibiotics and growth hormones.

Do you know the farms your work with?

Of course we do. Aside from periodic on-site visits, we are in weekly contact with each farm to determine what produce is in season and ready to harvest.

Meet Ms. Hong and her farm here.

What is the process before you choose to sell a product?

1) Field visits 

2) Validation of certifications from the Ministry of Agriculture and the Ministry of Health

3) Soil, water and product testing with independent laboratories (link to How do you test) 

4) Building trust and personal relationships 

5) Pilot run to try and test supply chain and the product 

6) Adding the product to our webstore 

What is The Box?

The Box is a box of all-natural fruits and vegetables fresh from farm. The content changes every week based on the season and availability. Although we do our best to plan the content, this may not be fully confirmed untill the day before, hence the final box content will only be available close to the delivery day. 

We can however say for certain that you will receive approximately 5 kg. of clean and safe to eat produce directly to your doorstep (or you can collect). You will find approximately 1 +/- kg fruits and approximately 4 +/- kg vegetables in your weekly box. Each week you will find a great variety of 8-10+ produce items in your box. 

Benefit from discounts by order the 10 or 20 box program!

What is Half The Box?

Half the content and half the price of The Box. Hence approximately 2,5 kg. of fruits and vegetables fresh from farm. The content changes every week based on the season and availability. As times it is not possible to add all the same products as the full box, but it is still at good variation of clean and safe to eat produce directly to your doorstep (or you can collect).

Benefit from discounts by order the 10 or 20 box program!

“What is The PhởX?

The perfect choice if you love cooking with local flavours – you receive a box of approximately 2,5-3 kg all-natural fruits and vegetables to cook some of your favourite local dishes.

Benefit from discounts by order the 10 or 20 box program!

How does The Box program work?

You can benefit from 10% discount when ordering the 20 box program and 5% when ordering the 10 box program.

Your box will arrive continuously on your selected day during your selected time slot. If you are going away or need to pause your box for any reason you can do so with a 2 days advance notice.

The program does not expire until you have received all your boxes.

It is possible to receive 2 boxes with different content during the same week or on the same day if you are cooking extra.

How do I order?

You are already on our website so just click into our shop and indulge in the sea of guaranteed safe to eat products.

When should I order?

For Tuesday delivery please place your order by Friday afternoon. 

For Saturday delivery please place your order by Wednesday.

Do you deliver and when?

Yes we deliver all over Ho Chi Minh City directly to your doorstep. You are also welcome to collect directly from ByNature. 

Pantry, Body and Protein items are available to be delivered daily (except for Sundays).

The fresh produce arrives at ByNature in the morning on Tuesdays and Saturdays and is delivered that same day.

Upon check-out select your preferred delivery day and time slot.

Payment options

You can pay COD (cash on delivery) or you are welcome to make a bank transfer to the following bank account below. Please make sure to include your name and/or order number in the transfer note. 

Account number: 8007041001428
Account name: CHRISTIAN KUEHL
Bank name: VietCapital – Ngân hàng TMCP Bản Việt
Branch: Hồ Chí Minh
City/ Province: Hồ Chí Minh

Can I custom make my box?

We are happy to cater to dietary requirements for your box to the best possible extend taking into account that we are operating with smaller farms and seasonal produce. Let us know how we can best support your diet!

What is the loyalty program?

Meet the program that loves you back! 

Harvest an instant 2% discount when ordering from our website and signed in as a Loyalty Member. Simply sign up an enjoy the benefits and keep updated with news and promotions from ByNature.

Start enjoying your benefits here.

How do you package your products?

We do not use plastic, but instead pack all produce in The Box (a cardboard box which we would love to reuse so please return). We are working closely with our suppliers to minimize their use of plastic. Our produce does not come individually wrapped and we pack in paper and paper bags. They are great to keep using for storage in your fridge.

Why cannot I not always get my full order?

We commit to provide fresh produce arriving at your door the same day we receive it and we do not keep or re-sell excess produce. Because we source from smaller farms and co-ops, the availability of produce varies more than if you were to buy in the supermarket. 

Sometimes some products are not in season, not ready to be harvested or perhaps it was damaged by weather or too ripe. There are many reasons. We do however always let you know as soon as we know.

Why are your products more expensive?

Quite simply, it is more expensive to produce food without the use of pesticides, growth hormones, antibiotics and other nasties which we commonly find here. We try to source locally, but some items are not available here. This means we have to add transportation cost (freezer/cold storage), import and other fees.