Payment Policy

Payment Methods

When using our service there are several payment options on checkout, you can choose to pay either by cash on delivery or via bank transfer. If you are paying by bank transfer the funds must be in our account 24 hours prior to your requested delivery date please.


If the payment has not cleared in our account we reserve the right to cancel the delivery.


Please use the provided bank account information and make sure to note your name or order number with the payment.


Account number: 111697493
Account owner’s name: CHRISTIAN KUEHL
Bank name: NH Viet Nam Thinh Vuong (VPBank)
Branch: TP.HCM
City/Province: TP.HCM
SWIFT Code (for international): VPBKVNVX


Gift Vouchers

  • Vouchers cannot be exchanged or refunded for cash.
  • Vouchers can be used towards the purchase of goods at a higher price than their face value upon payment of the difference. No change or credit will be given for unused portions of a voucher.
  • ByNature  is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not.


Cancelling an order

Orders can be cancelled with no payment up to 2 days before delivery by contacting