Terms & Conditions

ByNature Terms & Conditions

Effective 27th June 2019

Please read the Terms & Conditions set out below carefully before ordering any goods or services from ByNature. By ordering any goods or services from this website, by phone, social medial, messages, email or by our mobile applications you agree to be bound by these Terms and Conditions.

ByNature sells and distributes products, and provides products and services to you when you visit or shop, on our website, use our mobile applications, or use software we provide in connection with any of the foregoing. These Service Terms govern your use of the service. 

By using the service you accept the Terms & Conditions, so read them all carefully. If you do not agree, do not use the service and uninstall our applications.

Contacting Us and Customer Service

If you have any concerns about ByNature or your use of our service, please contact us at: info@bynature.vn or +84 (0) 93 41 880 41.

Product Prices 

Please note that we have endeavored to ensure the accuracy of all information on our site. The prices do not include any delivery charges. The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. 

Prices, promotions and specifications can change without notice and products are subject to availability. We reserve the right to correct any pricing errors or misprints which we later discover. We will notify you of any such error to discuss the correct price and seek agreement to proceed with the sale at the correct price or to refund the incorrect price without receiving the goods.

Your Order

We do endeavour to provide you with your full order, but things are sometimes beyond our control when products become unavailable, in particular in the case of fresh from farm produce, we reserve the right to make certain changes to the order if this is the case. If for any reason beyond our control we are unable to supply a particular product we will notify you as soon as possible. 

Gift Vouchers

  • Vouchers cannot be exchanged or refunded for cash.
  • Vouchers can be used towards the purchase of goods at a higher price than their face value upon payment of the difference. No change or credit will be given for unused portions of a voucher.
  • ByNature  is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not.


Delivery is available in all of Ho Chi Minh City. We endeavour to deliver at your selected day and time, however weather, delay in produce or other unforeseen circumstances may delay orders. Feel free to contact us if you have any delivery changes. 

Cancelling an order

Orders can be cancelled with no payment up to 2 days before delivery by contacting info@bynature.vn 

Our refund policy

We hope that you are happy with your purchase, however, it your purchase does not live up to your expectations or our standards and you are unsatisfied with any of the items in your order or any part of the delivery service from ByNature please contact us – either via info@bynature.vn, our website or +84 (0) 9341 88 041. As we sell perishable goods, we ask that you – the customer – inspect the food once you have opened your delivery. If you are unhappy with the goods, please contact us immediately on + 84 (0) 93 41 88 041. We shall be happy to exchange or refund any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect item.

We operate an open and honest policy at ByNature and will work our hardest to make sure we can accommodate and act on any problems or suggestions. We welcome any constructive feedback which can help us improve our products and service. 

Payment Methods

When using our service there are several payment options on checkout, you can choose to pay either by cash on delivery or via bank transfer. If you are paying by bank transfer the funds must be in our account 24 hours prior to your requested delivery date please.

If the payment has not cleared in our account we reserve the right to cancel the delivery.

Diet and Health Release

Because some of the information on our products may relate to modifications to your diet, you agree to use your good judgment and reasonable care, including seeking counsel from your healthcare providers, prior to making any changes to your diet or lifestyle. No information is intended as medical or healthcare information or advice. Please consult your healthcare professional(s) regarding all matters related to your diet and health, including without limitation herbal and nutritional products. You agree not to rely on any information on our website or social media to make health-related decisions.

Copyright and trademarks

This Website contains trademarks, logos, product, service name, service description, ideas copyrights and other proprietary notices and information of ByNature which are protected under the laws of Vietnam. 

This website and all content in this website may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works, for any purpose without our prior expressively written consent. 

Disclaimer of warranty

Please use this Website at your sole risk. We expressly disclaim to the fullest extent permitted by law all express, implied, statutory, and other warranties, guarantees, or representations, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary and intellectual property rights. Without limitation, we make no warranty or guarantee that this website will be uninterrupted, timely, secure, or error-free.

Information on this Website is not promised or guaranteed to be always correct, current, or complete at any time. This site may contain technical inaccuracies or typographical errors. We assume no responsibility (and expressly disclaims responsibility) for updating this Website to keep information current or to ensure the accuracy or completeness of any posted information. 

We reserve the right to make changes, corrections and/or improvements to the Website and to make improvements or changes in the products, services, or programs described in this site at any time without notice. 

Limitation of liability

In no event, and in no way will we be liable to any party for any direct or indirect damage caused by the use of this website or any use in relation to this website. We disclaim our liability to any damages, lost profits, business interruption, lost savings or loss of programs or other data arising out of or in connection with the use of this Website. 

No unlawful or prohibited use

As a condition of your use of the website, you warrant that you will not use the site for a purpose that is unlawful or prohibited by these terms and conditions. You are not allowed to copy or reproduce any contents or material to this Website. We reserve all our legal rights and action to protect our copyright. 


We reserve the right to add, modify, delete or otherwise change any of this Terms & Conditions, at any time and without prior notice. We suggest our valuable clients consult this website regularly for an update. By continuing to use or consulting this website, you agree to each and all of the terms, conditions, and notices in this site without modification.

Governing law

These terms and conditions are governed and interpreted with the laws of Vietnam.You hereby acknowledge that you have read our Terms & Conditions and would like to continue with your purchase.